Optimar customers know our machines work in extreme conditions ? they know we do too!

The depth and breadth of expertise needed to explore solutions for you is, literally, under our own roof. This expertise ranges from production logistics and design to civil, electrical and mechanical engineering to automation and programming development.

Optimar designs it's own equipment to interface with any other solution currently available. This means you don’t need to decide in advance the suppliers of your other process-specific solutions. It also means we can work together to choose the technology that best fits the product, the functionality and your price range. Our designers work with you to define specifications and a strategy for implementing them. We design and fabricate standardized as well as customized systems and we have a catalog of contacts to help you select other suppliers for other equipment.

To help make your plans a reality, our skilled engineers can serve as project managers if you need one, or they will work closely with yours if you have one. In either case, Optimar is your partner for the long-term. Flexibility, quality, and reliability define the goals of Optimar’s team of experienced, creative engineers. They work closely with you to find the best, most reliable, most cost-effective solutions to strengthen your competitive advantage.

Optimar customers know our machines work in extreme conditions ? they know we do too!

Just as a ship was docking in the calm summer waters of a port in South America, a container ship carrying new Optimar equipment destined to update the vessel encountered the brutal winter conditions of the North Sea. The ship and crew survived the turbulence further north but many containers were lost or damaged, including those holding Optimar’s automated onboard-processing systems built specifically to modernize the ship in the south.

“We assumed the vessel would be out of commission for a full season,” recalls Hitoshi Aita, president of EMDEPES s.a Chile that owns the ship. “This would have meant a tremendous loss of time and income.

“Fortunately,” says Mr. Aita, “Optimar disagreed. They promised to have the vessel up and ready just weeks after the original schedule, something we thought was a ‘mission impossible’ given the time and distance. However, Optimar came through and the ship in South America left the harbor with a fully operational state-of-the-art onboard fish processing plant only fourteen days after the originally scheduled launch date.”

“I was very impressed that a company close to the Artic Circle could re-deliver the equipment to a shipyard in Chile within the given timeframe,” concludes Mr. Aita.

Prompt deliver to the most remote spots

A long-liner fishing vessel enroute from New Zealand needed critical parts for its onboard loading and unloading elevators in order to continue its extended working voyage. Optimar’s first challenge was to machine the parts as quickly as possible. The second and greater challenge was to get the parts to the vessel. The ship’s captain determined that the parts should rendezvous with the ship at the port closest to the point where the ship encountered the mechanical problems. It was vital that the parts be in port and ready for installation the moment the ship docked.

The port of destination was St. Helena, a remote island in the southern Atlantic midway between Africa and South America. The island, a British colony until 1981, is most famous for the fact that Napoleon was detained there from 1815 until his death. For Optimar, an even more important fact was that the island had no airport and was itself accessible only by the Royal Mail Ship, sailing at intervals from Cape Town, Walvis or Ascension Island.

The parts took the most direct air and sea routes possible and arrived in St. Helena well ahead of the vessel. Half a world and ocean away, Optimar delivered the order with the same precision it made the parts.

Optimar can’t help you avoid a catastrophe but we can help you recover in record time

In November 2007, at the peak of the fishing season, a fire in an electrical cable-trace at the Norway Pelagic factory in Bodø, Norway, stopped the entire factory and caused considerable damage to the processing equipment.

Before the ashes were cold – and that doesn’t take long above the Artic Circle – it was clear that the process of putting out the fire had caused a strange chemical reaction that left all the stainless steel equipment covered with acid spots.

Fortunately, there were no injuries but with the holiday season approaching the loss of time and income for the employees as well as the company was as damaging as the loss of the machines.

When Optimar was called for advice, technicians were on site immediately, assessing the damage and determining what to replace and rebuild to get the company up and running as quickly as possible.

With round-the-clock, well-coordinated efforts by Optimar’s production and service teams, Norway Pelagic’s own crews and local suppliers, Norway Pelagic celebrated the new year in a fresh, clean, rebuilt facility – less than a month after Optimar received the emergency call for help.

We can’t predict everything that might happen or when, but that doesn’t keep us from being proactive in trying to prevent unplanned downtime and production surprises.

Based on our accumulated histories and expertise, OptiService has developed preventive maintenance schedules for all Optimar equipment, from the most basic conveyor to the most sophisticated robot.

All newer Optimar machines, for example, are equipped with software that monitors the operating time and parts that should be serviced or changed accordingly. Just like a car, each machine requires different levels of maintenance at different timesdepending upon factors such as the intensity of the work load and the products being handled.

Without preventive maintenance, the risks for fatal failure, spoiled products and, as a result, the costs for lost production increase dramatically. We don’t want to take that risk and we don’t want you to take it either.

Replace a part before it fails or after?

It may be hard to believe but preventive maintenance leads to significant short- and long-term savings. Numerous studies and real-life histories show that preventive maintenance:

• improves system reliability
• decreases cost of replacement
• decreases downtime
• improves management of spare parts inventory

An OptiService Agreement is as durable and reliable as all Optimar products. We work closely with you to keep your Agreements up-to-date and functioning as well as the equipment they protect.

OptiService works very hard to strike a balance between your risk – the cost associated with a failure – and the time between preventive maintenance visits.

Each agreement is tailor-made to ensure that the right service options are combined in ways that best match your specific processing needs. All agreements, however, are based on Optimar’s fundamental guarantee:

Details in an OptiService Agreement may vary according to the type of production, the location of the facility, the level of automation and technology, the use of new and existing equipment, and even the current activities of your closest competitors.

Optimar applies the same creative problem-solving approaches to its service agreements as it does to each of its products and each of your challenges. The results are what set us apart:

• Spare-parts leasing programs.
• Price guarantees.
• Online webshop for one-stop spare-parts ordering or browsing.
• Remote diagnosis and resolution of a problem by phone and/or Internet.
• Individualized preventive maintenance plans.
• Notification of changes in local, national or international regulations or standards.
• Analysis of existing equipment to upgrade, relocate or replace.
• Operator training.

An OptiService Agreement is as durable and reliable as all Optimar products. We work closely with you to keep your Agreements up-to-date and functioning as well as the equipment they protect.

Any part, any time, any place

It is not unusual for a supplier of small- or large-scale equipment, like Optimar, to include a spare-parts package of components in a product delivery.

It is very unusual, however, for you to have theopportunity to specify the contents of the package.

It is even more unusual for you to have the opportunity to lease the package and pay for a part only when you use it.

Whether this week, this month or this year, you pay for parts only as you use them.